How To...

Any email that is sent to an unknown account at your domain name, such as This email address is being protected from spambots. You need JavaScript enabled to view it. , gets automatically rerouted to your default email account. All website accounts are automatically assigned a default email address: This email address is being protected from spambots. You need JavaScript enabled to view it. which you can change, if required. We strongly recommend that you don't set up these catch all accounts. They can give you a massive increase in spam.

1. Login to your Email & Web Host Manager
2. Click Default Address under the Mail header
3. Type the email address in the Forward to email address section
4. Click Change. Your new default email address has now been set

Email forwards simply allow you to automatically forward email sent to one account to another account. This is useful when you work at two separate locations or have gone on holiday. To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.

1. Login to your Email & Web Host Manager
2. Click Forwarders under the Mail header
3. Click Add Forwarder
4. In the Address to Forward field, type the first part of the email address to be forwarded
5. Choose the required domain from the drop-down list
6. In the Forward to email address field, type the full email address to receive forwarded mail
7. Click Add Forwarder. Your email forward has now been set

Introduction

Due to the nature of shared hosting it is possible that your hostings IP address may be temporarly blacklisted due to unsolicited mail being sent from either a compromised account or someone sending this mail on purpose, this of course is against our Terms of Service regarding hosting accounts. This is often not anything to do with your hosting account.

It comes down to the users and each and every account holder on the shared server.

We make every effort possible to make sure that our server security is maintained, for example as soon as the system detects or we are notified of accounts that are sending bulk unsolicited mail, we immediately suspend the account, or change the password to the account.
However some times the damage is already done and a temporary block is put in place by a 3rd party spam blacklist.

This can cause certain mail that you send out to bounce back from receving accounts that use these spam blacklists to protect their inbox.

It can take anywhere from 2 hours to 7 days to get a server unblocked, the duration is often out of our control.

We understand Sending Email is important to your business and we have a work around to help you send email to these people while the server is being delisted.

For every email account you want to use this work around on you will need to create an acociated gmail account.

To save you time we reccomend only setup one of your accounts such as This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.  and forward all emails to this account that are bouncing back and use this account to send them on untill the server is delisted. 

Step 1 - Create and Configure a Gmail Account:

1. Click Here to Create a Gmail Account.
   
   
2. Writedown the gmail address you create along with the password, you will need this later.
   
   
3. Once you have finished creating the account click here to login.
   
   
4. Click the gear icon in the upper right, then select Settings.
   
   
5. Select the Accounts and Import tab.
   
   
6. Under Send mail as, click Add another email address.
   
   
7. In the 'Email address' field, enter your name and your bussiness email address (not the gmail one you just created).
   
   
8. Choose Use Gmail's servers to send your mail (this is easier to set up)
   
   
9. Click Next Step >> and then click Send Verification. Gmail will send a verification message to your other email address to confirm that you own it.
   
   
10. Open your other account and either click the link in the message Gmail sent or enter the confirmation code in the Accounts section of your Gmail settings.
    
    
11. Once confirmed Select the Accounts and Import tab again, you should now see your work email under the "Send mail as:" secton.
    
    
12. Next to your work email address click make default.
    
    
13. You can now exit gmail.

Step 2 - Configuring your Mail Client

• For Outlook 2003-2007 - Click Here
• For Outlook 2010 - Click Here
• For Thunderbird - Click Here
• For Mac Mail - Click Here

Changing Outlook 2003-2007 SMTP Servers in Outlook

1. Open Outlook
2. Go to the Tools Menu.
3. Click Account Settings
4. Double click your work account on the list.
5. Delete what is in Outgoing mail Server and put: smtp.gmail.com
6. Then click the "More Settings..." Button.
7. In the window that pops up, click the "Outgoing Server" Tab.
8. Make sure "My outgoing server requires (SMTP) requires authentication" is ticked.
9. Make sure "Log on Using" is selected.
10. Now type the new full gmail address into the "User Name:" field.
11. Type the gmail account password into "Password:"
12. Make sure Remember my password is ticked.
13. Click the "Advanced Tab"
14. Then set "Outgoing Server (SMTP):" to 465
15. Under that select the drop down "Use the following type of encripted connection:" and set it to: TLS
16. Then click ok.
17. Click "Test Account Settings..."
18. If everything is setup correctly you should see two success messages.
19. Click ok and then Click Finish.
20. A Test may occur again just click ok when it finishes.
21. Try to send a test email to yourself or a friend to test if it is sending.
22. Then send the mail to the email addresses that were bouncing back.
23. This can be left in place as long as you like.

Changing Outlook 2010 SMTP Servers in Outlook

1. Open Outlook
2. Click File then go to Info.
3. Click Account Settings, then click the Account Settings Drop Down.
4. Double click your work account on the list.
5. Delete what is in Outgoing mail Server and put: smtp.gmail.com
6. Then click the "More Settings..." Button.
7. In the window that pops up, click the "Outgoing Server" Tab.
8. Make sure "My outgoing server requires (SMTP) requires authentication" is ticked.
9. Make sure "Log on Using" is selected.
10. Now type the new full gmail address into the "User Name:" field.
11. Type the gmail account password into "Password:"
12. Make sure Remember my password is ticked.
13. Click the "Advanced Tab"
14. Then set "Outgoing Server (SMTP):" to 465
15. Under that select the drop down "Use the following type of encripted connection:" and set it to: TLS
16. Then click ok.
17. Click "Test Account Settings..."
18. If everything is setup correctly you should see two success messages.
19. Click ok and then Click Finish.
20. A Test may occur again just click ok when it finishes.
21. Try to send a test email to yourself or a friend to test if it is sending.
22. Then send the mail to the email addresses that were bouncing back.
23. This can be left in place as long as you like.