My.com transfer hasn’t moved across. What have I done wrong?

Transfer may take up to 10 working days depending on the domain extension. You will receive a confirmation email when the transfer has been completed. If you have submitted a transfer and you have NOT received any emails within 24 hours notifying you of domain name renewal acceptance you will need to contact us. It’s more than likely that the transfer confirmation email you must accept has gone to an old email address.