Terms of Service

Hours of Operation
Business hours are 9am - 5pm Mon-Friday. Excludes Public Holidays.
If you require emergency maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of $50 per hour with an additional charge of $50 per hour for after hours assistance.
Quotes
Quotes provided to prospects will be honored for 30 days. A new quote will then be provided upon request.
Charges & Fees
All new web design projects that are $600 AUD or less require full payment before the Project Beings.

Projects where the total cost is over $600 an An initial 30% deposit will be due at contract signing.

The remaining 70% balance will be due upon acceptance of the completed web development project before it is released to the client or unlocked to the internet.
Payments
Jon Web Design accepts invoice payments via Direct Bank Transfer, Bank Check & Credit Card only. E-Checks are not accepted and will be refunded immediately. Your project will not be released to you or Passwords Given until full payment is received.

Logo Projects and Graphic Work need to be paid for before any high resolution finals and illistrator and photoshop files are released, this is not negotiable.

Domain and Hosting Paymens can be paid for via automatic credit card payments, if you wish us to invoice you instead please let us know.

Sitebuilder Monthly Payments are managed by a stripe subscription plan, normal minimum contract length is 12 months unless otherwise agreed apon in writing.
Outstanding Payments

If no payment has been received 30 days after a project has been completed the site will be suspended and locked until the Full Outstanding payment has been received.

A Late Fee of 10% will be added to the Invoice if payment is not received within the next 30 days.

Invoices for updates or additional services need to be paid within 30 days of issue, falure to pay invoices will result in a suspension of hosting or website untill the full amount has been paid.

A Late Fee of 20% will be added to the Invoice if payment is not received within the next 30 days.

If you are having or think you will have trouble paying the Invoice on time contact Jon Web Design about a Payment Plan.

For Domain Payments, if no payment is received the domain will expire, you can quickly reaqquire the domain by paying what is owing within 30 days.

For monthly Hosting payments you are given up to 7 days to pay the monthly fee if a payment has failed, please make sure to up your details before you hosting account is suspended.

Sitebuilder Monthly Payments, if you cancel the monthly stripe subscription payments your access to the site will be removed untill payment is made, if 7 days pass with no payment the site will be dissabled untill payment is made.

Web Site Design Credit / Backlink

All Jon Web Designs custom Joomla! templates will have a "Designed by Jon Web Design" link and facebook like button on their website in the footer of every page.

All Sitebuilder Website Templates will have "Designed by Jon Web Design and Powered by Sitebuilder" links and facebook like button on their website in the footer of every page.

This is non-negotiable. By hiring us to design your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent.


Should you have a new layout designed for your Joomla! site by a company other than Jon Web Design, you may remove the credit from your website.

Copyright & Ownership

Upon completion of the project, Jon Web Design transfers all rights and ownership of CUSTOM designs and programming written by Jon Web Design to the client. Software such as Sitebuilder and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.

Free Preview Templates remain the property of Jon Web Design untill the project is completed, these are supplied for reference only.

Websites Built in Sitebuilder cannot be transferred to other hosting services, by paying for Sitebuilder you are paying for unlimited hosting to go with it, we can however integrate the site into existing email services seamlessly.

You may not under any circumstances use a Free Template Preview to construct your own site or instruct another designer to take this template for use with your project with them. Jon Web Design will follow up any person or company that steals its design property.

Jon Web Design reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by Jon Web Design but not in legal use by the client.

Jon Web Design reserves the right to display websites and graphics that have been designed on its clients websites for the portfolio, and in any marketing material to aid as examples of our work.

Refunds
Refunds On Custom Joomla! Websites/Updates:


Jon Web Design requires a  30% deposit before work begins on any Joomla web design project.
This deposit is non-refundable so be sure you are certain about getting your website built.
A request to terminate services must be presented to Jon Web Design in writing via Email.

Unless otherwise agreed apon Jon Web Design has a Guaranteed 60 Day Turnaround for your project. If Jon Web Design fails to complete your project within 60 days of the start date AND you have turned in all content, images and information requested in a timely fashion, you will recieve a full refund minus the deposit within 30 days of your written request. Otherwise, please follow the refund terms below.

Refund Amounts will be calculated in the following ways:

A design fee of $599 will be retained on projects where the design portion of the development has been completed, and the client has accepted the design, but whereas the development process of the project has not begun. (Upon payment, the design will be released to the client for use, see copyright & ownership clause)

Projects that are in the development process at the time the request for termination is received will be billed at the hourly rate of $50 per hour. Should the amount of time put into your project be greater than the deposit you have paid to Jon Web Design, you will be billed the difference. Upon payment of these fees, the work completed up to the time of termination will be released to the client.

Refunds will be processed within 30 business days of request by the client, if there is a refund amount due based on the terms above.
No completed update work will be refunded.

In the unlikely event that you encounter and error or bug with your website, no refunds are given but Jon Web Design will repair these bugs/error's free of charge if they were not the cause of the client.

Refunds on Hosting and Domain Names:

Because Jon Web Design resells hosting and domains for a larger company, we are unable to offer refunds on hosting and domain services.
If you are dissatisfied with the hosting services provided, we will be happy to work out a solution with you that will meet your company needs.

Refunds on the Sitebuilder Service:

The Site Builder services is Provided "as is".
Please the preview website we provide and demo login details before signing up to the service as no refunds can be given.
If you sign up to pay for the serivice you are aggreeing to the monthly fee for a minimum of 12 months, if you cancel the service all current paid fee's are forfeted.

If you are changing your website to a custom site or would like to purchase hosting or domain names,
you can negotiate for a percentage of the mothly fee's to be added as credit as far back as 6 months.

Please contact Jon Web Design to calculate your account credit.

Refunds on Logo Work and Graphic Work:

No Refunds are given for completed Logo Packages or Graphic Work.

Chargebacks
Jon Web Design will not negotiate chargebacks with any person or company. 
Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.
Development & Delivery
Jon Web Design understands the importance of completing projects in a timely manner. We agree to complete the web design project within 60 days from the date of contract signing unless otherwise stated. If the client does not supply Jon Web Design with complete text, graphic content and other requested materials for the contracted client within 30 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. 
Non-Communication
If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.
Liability
Services purchased from Jon Web Design are provided "as is" without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall Jon Web Design be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, hosting & domain services, and/or goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, hosting & domain services and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.
International Customers
Jon Web Design is happy to accept projects from customers outside of the Australia. However, we will require full payment of all projects prior to beginning your project via Credit Card or Paypal. This is non-negotiable.
Project Consideration
Please note that Jon Web Design will not accept projects that are found to be morally questionable, unethical, or distasteful. 
This is non-negotiable.
Acceptance
Please note that by submitting your deposit or paying for any of our services you are agreeing to all of the terms of service as written here.
 
Jon Web Design reserves the right to change or update these terms at any time without prior notice.