SOS Splashtop – Mac Client Setup

Step 1 — Download Splashtop SOS

Go to https://sos.splashtop.com/
The file will download as SplashtopSOS.dmg, SplashtopSOS.zip, or SplashtopSOS.app.

If your browser asks to “Allow downloads”, click Allow.

Open your Downloads folder.
If you see a .dmg file, double‑click it, then double‑click the Splashtop SOS app inside the window that opens. (You may optionally drag it to Applications.)
If you see a .zip, double‑click to unzip, then open Splashtop SOS.
If macOS shows a security message (Gatekeeper):
Right‑click (or Control‑click) the Splashtop SOS app and choose Open → Open.

The SOS app will display a 9‑digit code (e.g., 123-456-789 ).
Tell me this code via phone/google meet so I can create the one time connection.

Leave the SOS app open. If the code changes because you closed/reopened the app, just tell me the new code

When I first request a session, macOS will ask you to grant a few permissions. These are required so I can see/control the screen.

You will likely see prompts for:

Screen Recording — lets me see your screen.
Accessibility — lets me control your Mac (mouse/keyboard).
(Sometimes) Full Disk Access — allows me to help with files if needed but not normally nessasary.

You only need to set these once per Mac device. If you’ve granted them before, the prompts may not appear.

Click Open System Settings (or Open System Preferences on older macOS).
In the window that opens, unlock changes: click the lock (bottom‑left), then authenticate with your Mac password/Touch ID.
Turn on the toggle/checkbox for Splashtop SOS (or Splashtop Streamer) in the relevant section.
If asked, click Quit & Reopen for Splashtop SOS.
Return to the SOS app.

macOS Ventura / Sonoma / Sequoia (System Settings):

Screen Recording: System Settings → Privacy & Security → Screen Recording → enable Splashtop SOS.
Accessibility: System Settings → Privacy & Security → Accessibility → enable Splashtop SOS.
Full Disk Access (if requested): System Settings → Privacy & Security → Full Disk Access → enable Splashtop SOS.

macOS Monterey & earlier (System Preferences):

Screen Recording: System Preferences → Security & Privacy → Privacy tab → Screen Recording → check Splashtop SOS.
Accessibility: System Preferences → Security & Privacy → Privacy tab → Accessibility → check Splashtop SOS.
Full Disk Access (if requested): System Preferences → Security & Privacy → Privacy tab → Full Disk Access → check Splashtop SOS.

Tip: If Splashtop SOS isn’t listed, click + and add it from Applications (or from the open SplashtopSOS disk image window).

Once permissions are granted, I can view/control your Mac to help with a tutorial or support.
For Troubleshooting, Please stay at or near your computer in case I need your approval for anything else.

“Splashtop SOS would like to record this computer’s screen” → Open System Settings → enable app in Screen Recording.
“Splashtop SOS wants to control this computer” → Open System Settings → enable app in Accessibility.
“Splashtop SOS needs Full Disk Access” (sometimes) → Open System Settings → enable app in Full Disk Access.
Toggle is greyed out → click the lock to unlock, then enable.
Asked to Quit & Reopen → click Quit & Reopen, then re‑open SOS if needed.

I don’t see the permission prompts

Open System Settings → Privacy & Security and manually enable the items listed above.
Fully quit Splashtop SOS (right‑click icon in Dock → Quit) and reopen it.

I can’t find Splashtop SOS in the list

Click + in the relevant Privacy category and add Splashtop SOS from Applications or from the SplashtopSOS disk window.

The 9‑digit code changed

Still stuck?

Nothing permanent is installed unless you chose to move the app to Applications. To remove it, just quit the app and eject the disk image (if you opened a .dmg). You can delete the downloaded file from Downloads.

You are always in control—you must approve the connection and can end it at any time.
We can only see/control your Mac when Splashtop SOS is running and you’ve given the 9 digit code and granted permission.